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Booking Terms and Conditions

Bookings

Group bookings are those where 4 or more people wish to book. Please note that if you are travelling with/meeting up with friends staying in house then you ARE a group. Anyone found trying to bypass our group booking terms and conditions by booking individually will have their reservation cancelled. This is for the security and comfort of all our guests.

Reservations made more than 2 weeks in advance Reservations more than 2 weeks in advance can be confirmed by paying a deposit of 10% of the total amount owed. This deposit is NON-REFUNDABLE. The remainder of the amount is due 2 weeks prior to arrival.After this period, if no full payment has been received, the booking can be removed. Althought the group leader will always be advised before the reservation is cancelled the booking can be removed if contact with the group leader is not possible.

Payment

Payment can be made in person by cash, by credit card over the phone or by business cheque, postal order or bank transfer, and must be made in Pounds Sterling.

Cheques and postal orders should be made payable to . Cheques and postal orders will only be accepted if they are received at least 2 weeks in advance of the date of arrival.

Bank Transfer Payments – if paying by bank transfer please contact hostel directly, you can call ????? for the bank details. After the bank transfer is made, a copy of the transaction paperwork must be sent as proof of the transfer.

Cancelations

Cancellations will incur the following charges:

Amendments to bookings must be more than 2 weeks prior to arrival, and refund for beds cancelled is at the discretion of the hostel.

Amendments made less than 2 weeks prior to the arrival date can result in full payment being taken for the unallocated beds.

Damage

Damage includes, but is not limited to, any of the following

broken furniture (bunks, beds, cupboards, tables, chairs etc….)

broken windows

damaged light fittings and globes

grafitti or defacing of walls

fire extinguishers being tampered with or used unnecessarily

Insurance

To minimize the risk of problems, group leaders will be responsible for the supervision and welfare of their group at all times.

Each group member must pay a refundable bond of £20 in cash.

Code of conduct form is required to be comleted by the group leader on arrival.

Group organisers/group leaders will be held liable for any damages caused by their group and further payment will be taken from the credit card provided in booking to cover any costs incurred from damages.

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